Updating company information FAQs

Keep your information in our records up to date. To update your company information in our systems, complete and submit the supplier information updates form.

  • How does our company change our payment method with Cenovus?
    • Download the electronic payment authorization form.
      • Complete the form and have it signed by the person in your organization with the appropriate financial signing authority.
      • Include a supporting bank document. A list of acceptable documents is indicated within the form.
      • Ensure all documents are printed and in PDF format.
      • Ensure the information on your completed form matches what’s on your supporting document. Discrepancies will prevent the updating of your payment method. Cenovus is not liable for errors to banks/bank accounts provided by the supplier, and/or Cenovus’s subsequent payments made to such erroneous bank/bank accounts.
    • Submit your request using the supplier information updates form.
  • How does our company change our legal name, or notify of organizational changes (i.e. acquisition, divestiture, amalgamation, etc.) in Cenovus's system?
    • Download the Excel-based legal name update form.
    • Complete the first tab/worksheet.
    • Complete one of the other four tabs, which will be determined by your responses in the first tab.
    • Ensure all required supporting documents are provided in PDF format.
    • Download the electronic payment authorization form.
      • Complete the form and have it signed by the person in your organization   with the appropriate signing financial authority.
      • Include a supporting banking document. A list of acceptable documents is indicated within the form.
      • Ensure all documents are printed and in PDF format.
      • Ensure the information on your completed form matches what’s on your supporting document. Discrepancies will prevent the updating of your payment method.
    • Send all forms and attachments to: VMRequest@cenovus.com.
  • How does our company change our contact information (phone number, email, fax, sales contact person)?
  • How do we change our address?

    Submit the supplier information updates form with appropriate attachment PDFs of one of the following:

    • A copy of your invoice on company letterhead with your new address highlighted in the letterhead.
    • A letter from your company, on company letterhead, requesting the address change.
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