Our Integrity Helpline is an anonymous way for stakeholders to share their concerns with how we conduct our operations, including if our staff aren’t complying with our standards, practices or Code of Business Conduct & Ethics.
If you have concerns or you want to know more about the conduct we expect of our employees, contractors and service providers, we want to hear from you. Your feedback helps us continuously improve our ability to develop our resources responsibly and safely.
We use a third-party company to manage our Integrity Helpline intake process to ensure all reports and questions are kept confidential and anonymous, if desired.
Issues that we want to hear from you about include, but are not limited to:
- Of any statute, regulation, rule or Cenovus policy or practice
- Of our Code of Business Conduct and Ethics
- Of accounting standards, internal accounting controls or auditing matters
- Of our complainant protection practice
- Of environmental, occupational health and safety legislation
- Harassment or other inappropriate workplace conduct
- Unsafe work practices
- Fraudulent activities or theft
- Coercion of Cenovus's external or internal auditors or any attempt to improperly affect our financial statements or financial reporting practices
Integrity Helpline FAQ
Can I report a case or submit a question either online or over the phone?
Yes. You have the option to file a confidential, anonymous report through either the toll free telephone number or the online form on the EthicsPoint portal.
If I submit a report over the phone will I speak with a person?
Yes. You will speak with a live representative, available 24 hours a day.
What type of situations should I report?
You can report any concern of violation of Cenovus’s Code of Business Conduct & Ethics, policies or practices, any suspected violation of the law, or any other concern or question around ethical behaviour.
Where do the reports go? Who can access them?
Reports are entered into the EthicsPoint system either by you (if you complete the online form) or by an EthicsPoint interviewer (if you call the phone number). Once a report is filed, it’s sent to the appointed Cenovus representative(s) for further review in accordance with the Integrity Helpline evaluation protocol and Cenovus Investigations Standard (if applicable).
EthicsPoint is a secure system. Information collected from you online or over the phone by an EthicsPoint representative is stored on servers in the United States and is subject to the laws of the jurisdiction in which it is retained. If you have questions or concerns about EthicsPoint’s policies and practices for handling personal information collected by EthicsPoint, contact firstname.lastname@example.org.
Are reports that are submitted over the phone confidential and anonymous too?
Yes, if that is the individual’s intent. These reports have the same security and confidentiality measures applied to them as reports filed through the online form.
If you call the helpline, you’ll speak with a live interviewer who will ask you to provide the same information that you would have provided on the online form. You may remain anonymous during the reporting process, unless you choose to identify yourself or request to be contacted for follow-up. Information passed on to a Cenovus representative is treated as confidential and in such a manner so as not to identify the source of the information where possible.
What if I want to be identified in my report? What if I want someone from Cenovus to call me back?
There’s a section in the online form where you can identify yourself if you wish. In the Details field you can also request a call back. If you’re filing a report over the phone, you can make a request with the operator for a call back from a Cenovus representative, at which point you’ll be asked to identify yourself.
What if I remember something important about the incident after I file the report? What if Cenovus has further questions for me about my report?
When you file a report (either online or over the phone), you will receive a unique username and will be asked to create a password. The username and password combination enables you to return to the EthicsPoint system, either online or over the phone, to access your original report and add more detail or answer questions posed by a Cenovus representative. You are encouraged to return to EthicsPoint within a specified timeframe to ensure that the report information is complete and that Cenovus’s questions are answered.
Are follow-ups on reports as secure as the initial report?
All EthicsPoint follow up correspondence is held in the same strict confidence as the initial report, continuing under the umbrella of anonymity. Information passed on to a Cenovus representative is treated as confidential and in such a manner so as not to identify the source of the information where possible.
What if I don’t know the answers to some of the questions I am being asked (i.e. the location of the concern or the issue type)?
If you’re submitting your report over the phone, simply let the interviewer know that you are not aware of the location or that you are not sure of the issue type. If you’re filing a report using the online form on the EthicsPoint website, there will be an option for identification of unknown information (select Other).
In addition to the Integrity Helpline, Cenovus employees are also encouraged to discuss concerns they have with their supervisors or Human Resources. Contractors and service providers can also report concerns to their primary Cenovus contact.
If, for any reason, these channels aren't appropriate, concerns can be reported directly to the Integrity Helpline.
To submit your concern or question:
(available 24/7 U.S. and Canada only. Other numbers available in the link.)
To follow up on a previous submission:
To follow up on an anonymous report you submitted, check its status or see if we have any questions for you, use this follow-up page or call the number above.
To submit feedback that doesn’t require confidentiality:
Email us: email@example.com