Our commitment

Cenovus is committed to protecting the privacy of the personal information that we collect, use and disclose for the purpose of conducting our business, in accordance with our Privacy Policy and applicable privacy law. This privacy statement explains what personal information may be collected from you via the Cenovus Website and its related external services, and how we use that information. By using www.cenovus.com (the “Website”), you agree to be bound by our terms and conditions of this privacy statement.

Privacy statements

When you visit our Website, we may collect certain information about you, whether automatically through technology tools that make our site effective, or to accommodate certain requests which you make.

We only collect and process your personal information when we have a lawful basis for doing so. This lawful basis includes when you provide us with express consent, when consent is implied, or when we have a legal or contractual obligation to collect or process the information.

Consent

Except when permitted by law, the collection, use or disclosure of personal information is identified before, or when, the information is collected.

Under certain circumstances, we may be obligated or compelled to disclose the information when required by law, court order or government agency, or when disclosing such information is reasonably required to protect Cenovus, its property, the Website, or the safety of visitors or others.

Personal information that we collect

Cenovus collects and processes personal information from or about individuals when necessary to conduct business activities, or to respond to individuals who request information about our company. Cenovus may collect information to contact or identify you (e.g. your name, address, email address or telephone number):

  • When you contact Cenovus for purposes of establishing a business or stakeholder relationship
  • When you submit information to Cenovus as part of a business process, such as to request funding
  • When you contact Cenovus to request information
  • When you apply for a job at Cenovus, such as information to determine eligibility for employment
  • When you report an ethical concern or inquiry to Cenovus

In addition to the above, we may collect the following information:

Cookies

Like many websites, Cenovus uses session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) in order to deliver a better Website experience for you. Cookies are files with small amounts of data that a website stores on your computer’s or mobile device’s hard drive so that certain information about your visit and web-browsing preferences will be recognized upon a return visit, to allow Cenovus to analyze patterns of activity while visiting our Website, and to detect security fraud and abuse.

Most web browsers have a function that allows you to delete existing cookies on your device, or you can set your browser options so that your device does not receive or accept cookies.

Activity info (log data)

We may automatically collect information as part of web log monitoring. That information may include your IP address, operating system, browser ID, browsing activity and other information about how you interacted with our websites. This information is used to monitor for fraud/hacking activity, technical problems, web traffic management and to audit compliance to security requirements.

How we use personal information

We collect, use and disclose personal information to allow us to conduct our business activities as described above.

Use of third parties

Because we work with third-party vendors in various aspects of our business (including operating this website, website security, information collection and storage, recruitment, etc.), Cenovus may use these third-party vendors to store and process personal information on its behalf. In these cases, your personal information may be made available to these third parties. In all cases where third parties may be able to access your information, we will continue to protect it through contractual arrangements.

Social media

Our websites contain links to third-party websites, including social media platforms such as Facebook, Twitter, Instagram, LinkedIn and YouTube. If you click on one of those links, you will be taken to third-party websites we do not control. This privacy statement does not apply to the information practices of any third-party websites. We recommend that you review the privacy statements of other websites carefully. We are not responsible for the personal information practices of such third-party websites.

Securing personal information

Cenovus is committed to safeguarding your personal information. We maintain physical, procedural and technical security with respect to our offices and information storage to prevent any loss, misuse, unauthorized access, disclosure, or modification of your personal information.

We may store your information in electronic databases or email boxes hosted by us or our third-party vendors for periods of time and with safeguards that we believe are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted in accordance with our security protocols, and storage of the information is governed by our agreements with the service providers. Please note that some personal information may be stored on servers outside of Canada.

Retention

We will only hold your personal information as long as reasonably required for the purpose for which we collected it and as required by our Privacy Policy, this privacy statement and applicable laws and regulations.

Changes

Any changes made to this privacy statement will be posted. We encourage you to check the site periodically for any such postings. Your continued use of the site or submission of information will be deemed your conclusive acceptance of the updated privacy statement.

Contact us

If you have questions or concerns regarding our collection, use and disclosure of your personal information, or to request access to or to correct any of your personal information held by Cenovus, contact Cenovus’s Privacy Officer via email at privacy@cenovus.com.