Invoicing
Invoice processing due to COVID-19
March 19, 2020
At Cenovus, the health and safety of our people is our number one priority. As one of the measures to prevent COVID-19 from significantly impacting our workers and our business, staff who are able to do so have been directed to work from home, effective March 17.
As a result of this, effective immediately, we are switching to electronic payment processing only and will no longer be processing paper invoices submitted to Cenovus for payment.
Any invoices or related invoice inquiries typically sent for processing via Canada Post should be emailed directly to accounts.payable@cenovus.com. Any paper copies of invoices sent through Canada Post will not be processed.
To ensure accurate and prompt payments to all our trusted vendors, we will continue to issue payments electronically. If you currently receive payment by cheque please email directdeposit@cenovus.com with the completed Supplier direct deposit form or International supplier form, so we can assist with the conversion to electronic payments.
If you have any questions or concerns, please reach out to your Cenovus contact or accounts.payable@cenovus.com
Your invoice must be billed to the correct legal name or it will be rejected. All invoices should be billed to Cenovus Energy Inc. For more details refer to the Legal entity names document.
Incorrect invoices will be returned for correction, resulting in possible delay of payment. Any supporting documents stating “bill to”, “charge to”, “sold to” or “invoice to” must include the correct and complete name.
For all other Cenovus entities, invoices should continue to be billed to the legal name on the applicable purchase order, service order, work order or other commitment document.
| Invoice type | Deep Basin supplier | All other suppliers |
|---|---|---|
| Work area | Clearwater, Elmworth-Wapiti, Kaybob-Edson, Horn River | Foster Creek, Christina Lake, Narrows Lake, Telephone Lake, Bruderheim, Cenovus corporate services (IT, Marketing, Legal) |
| Electronic invoice & support | OpenInvoice eInvoicingSolutions@cenovus.com Supplier inquiry: 403.766.7707 |
OpenInvoice eInvoicingSolutions@cenovus.com |
| Email and paper invoice | accounts.payable@cenovus.com | accounts.payable@cenovus.com |
| Invoice status | OpenInvoice | OpenInvoice |
| Invoice requirements | Deep Basin requirements Submission methods |
Oil sands requirements Submission methods |
We make payments to our customers by Electronic Funds Transfer. To ensure there is no disruption in payment, please complete the appropriate form below to be set up for direct deposit. If you have a change in banking use the same form to update your banking. If you have any questions about the form, email directdeposit@cenovus.com.