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COVID-19 information for contractors, suppliers and service providers

Return to work

At Cenovus, the health and safety of our people is our number one priority. We have dedicated teams that have been working for many weeks on proactive measures to prevent COVID-19 from significantly impacting our workers and our business.

We have developed a phased and measured approach to getting people back to our workplaces. Our teams are working on a plan to safely and gradually increase the number of workers returning to our offices and operations. We're gradually increasing the number of workers, including service providers, at our oil sands operations, and staffing levels at our sites will continue to fluctuate as other essential work continues throughout the summer and fall.

As we continue to increase our levels in our offices and at site, we will not compromise on health and safety. Our priority is to ensure everything is done in accordance with the COVID-19 health and safety protocols currently in place, as well as any new guidance we receive from the government, public health officials or our Health & Safety team.

Please review orientation and process documents as you prepare to return to a Cenovus office or worksite and continue to check this webpage regularly for updates on return to work.

COVID-19 updates

Please review orientation and process documents as you prepare to return to a Cenovus office or worksite.

In order to assist with Public Health follow-up, including contact tracing by AHS , Cenovus must maintain a list all employees, contractors, service providers and visitors  who have been at our camps or worksites.

  • At the request of AHS, Cenovus will be collecting updated contact and employer information for all employees, contractors , service providers and visitors accessing our Bruderheim or FCCL sites.
  • This information is required to assist Cenovus and AHS with a prompt response to minimize impact and spread in the event of a COVID-19 outbreak or investigation.
  • All Cenovus employees, contractors, service providers and visitors travelling to site must complete the attached COVID-19 Personal Information Form as per AHS Guidelines.

Alberta Health Services has added several new health symptoms that require an individual to self-isolate at home and complete its self-assessment to determine if they should be tested. As a result, we’ve updated Cenovus’s active screening questions and isolation requirements. Workers at our operations should continue to self-monitor daily for any health symptom associated with COVID-19, and contact our Health & Wellness team or the on-site Health Centre personnel if they’re exhibiting symptoms while at work or off shift.

Temperature screening and carpooling

It’s strongly recommended that workers avoid carpooling or sharing vehicles when travelling to site to avoid impacts associated with our temperature screening. If there are multiple workers travelling to our operations in a vehicle and one of them has a temperature at or above 37.8 degrees Celsius, all workers in the vehicle will not be permitted on site unless one of the following measures are in place:

  • Workers in the vehicle are following physical distancing of two metres while in the vehicle
  • Workers in the vehicle have had face masks on for the duration of the trip
  • There’s a plexiglass shield or separate cabs between workers in the vehicle

If one of these measures is in place, only workers with an elevated temperature will be denied entry.

New active screening questions when travelling to our operations

To align with the Alberta Government’s requirements for work camps, we’ve added two new active screening questions workers must answer no to before travelling to our operations with field accommodations, including:

  • Are you currently being investigated as a suspected case of COVID-19?
  • Have you tested positive for COVID-19 within the last 10 days?

Our isolation requirements have also been updated to reflect these changes.

Questions

Do you have any of the below symptoms:

  • Fever (37.8 C or higher)
  • Cough
  • Shortness of breath / difficulty breathing
  • Sore throat
  • Runny nose

Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID 19?

Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID 19?

Are you currently being investigated as a suspected case of COVID-19?

Have you tested positive for COVID-19 within the last 10 days?

Are you a Health Care Provider?

Are you a health care provider who has had contact with any confirmed or presumptive cases of COVID 19, and you did not have proper PPE maintained during the time you cared for them?

Are you a health care provider who has been identified by Public Health as close contact requiring self isolation or monitoring for 14 days after a breach in the use of PPE?

If yes

Do not allow entry. Ask staff to:

Workers are reminded that that they should contact Health & Wellness or the on-site health clinics to report any symptoms immediately – even if they are on days off.

Physical distancing

  • To align with governments and health authorities, we’ll use the term physical distancing instead of social distancing going forward. Here’s a short video from Alberta Health Services that explains what physical distancing means and why it’s important.

New guidance on use of face masks

  • Face masks must now be worn when travelling on company-chartered aircraft or offsite motor coaches. Workers may use their own; masks will be provided to those who don’t have one.
  • For work at site, a Cenovus-issued or approved disposable face mask is needed when conducting a task where social distancing cannot be maintained and also during healthcare or cleaning activities related to COVID-19.

New temperature screening begins Monday for workers travelling to most of our operations

As an additional preventative measure to protect the health and safety of our workers during the COVID-19 pandemic, we’re implementing a temperature check as part of our active screening process prior to staff travelling to our operations.

Workers must have a temperature below 37.8 degrees Celsius to be permitted onto our worksites. Temperature checks will be conducted by qualified third-party medical service providers using clinical-grade, non-contact infrared thermometers at the following screening checkpoints:

  • Air hubs in Calgary and Edmonton
  • Bus hubs and Foster Creek and Christina Lake gates
  • Bruderheim main gate

Workers are advised to arrive at these site access points early as the new temperature screening process may result in delays.

Deep Basin staff will perform self-administered temperature checks prior to staying at our three camps in the area. All other Deep Basin staff are exempt from the temperature screening process due to the remote and independent nature of their work. Service providers and suppliers are expected to conduct Alberta Health Services’ self-assessment prior to accessing any Cenovus Deep Basin location.

Key temperature check protocols include:

  • Screening personnel will administer a two-part active screening process: a questionnaire staff must pass, followed by a temperature check
  • If the staff member’s temperature is at 37.8 degrees Celsius or higher, it’s considered elevated and the test will be repeated five minutes later. If it’s still elevated, they will not be permitted on the flight, bus or site and must follow the steps outlined in the information sheet that will be given to them.
  • The screener will provide a list of staff who are denied entry to our Health & Wellness team for follow-up (on a confidential basis)

Staff are reminded that that they should contact Health & Wellness or the on-site health clinics to report any symptoms immediately – even if they are on days off.

Staff (i.e. employees, contractors, service providers) at all Cenovus sites who are required to self-isolate, as per our isolation requirements, must contact our Health & Wellness team or our Health Centre staff at Foster Creek and Christina Lake to make them aware they’re self-isolating. Our Health & Wellness team or our on-site Health Centre personnel will work with the staff member to facilitate a safe return to work. Staff who have self-isolated must receive their clearance prior to being admitted to site.

Like many of our industry peers, Cenovus has put precautionary measures in place to protect the health and safety of our workforce, including self-isolation requirements for employees, contractors, suppliers and service providers working at our operations or any of our workspaces.

Self-Isolation requirements

Staff must answer no to the following screening questions before travelling to or entering our operations:

Please see the April 28th, 2020 update for the current screening table


*For Self-isolation and isolation procedures at our field operations follow our existing management of illness processes, which are coordinated in consultation with our Health & Safety and Health & Wellness teams. All on-site self-isolations are in accordance with our health and safety procedures and strictly precautionary to help protect the health and safety of our staff and operations.

Self-Isolation criteria

Cenovus determines our precautionary self-isolation and isolation requirement criteria based on a variety of factors, including:

  • Guidance from provincial, federal and international governments and health authorities (e.g. Alberta Health Services, Center for Disease Control and Prevention, Public Health Agency of Canada)
  • Monitoring communications and updates from credible research-based organizations (i.e. post-secondary research, pandemic preparedness organizations)
  • Advice from our internal and third-party medical practitioners, experts and consultants
  • Communications and alignment with our industry peers on requirements and procedures

These factors are used by our internal working committees to assess risk, identify reasonable precautions and determine locations. The global response to the COVID-19 pandemic is a changing situation, which is why our requirements may need to be adjusted based on the information we know at the time.

For that reason, you should review these requirements often.

Your responsibilities

If any of our self-isolation requirements apply to you, you should:

  1. Contact your Cenovus supervisor and Cenovus’s Health & Wellness team to inform them you are self-isolating
  2. If you’re experiencing illness symptoms (i.e. fever, chills, cough, sore throat, shortness of breath, or runny nose):
    • Please use the Alberta Health Services (AHS) screening tool and follow the advice provided by the screening tool
    • Staff who have self-isolated must receive return to work clearance from our Health & Wellness team or our on-site Health Centre at FCCL prior to being admitted on site
  3. If well and only self-isolating for travel reasons, you should:
    • Please use the Alberta Health Services (AHS) screening tool and follow the advice provided by the screening tool
    • Self-isolate, meaning staying home and working instead of coming to Cenovus’s field or Calgary locations and advise our Health & Wellness team that you’re doing so. For contractors, services providers and suppliers who are not able to work from home due to their role, you should engage with your employer regarding options available to you.

If you’ve been diagnosed with COVID-19, or have been tested for COVID-19 and are awaiting your results, you should refer to the Government of Canada’s direction on how to isolate at home and contact your supervisor and our Health & Wellness team.

Third-party employer responsibilities

Suppliers and service providers with workers who provide services and/or deliver goods to any Cenovus worksites or office locations are expected to:

  1. Follow their existing Fit for Work program and provide to Cenovus workers that are medically fit to work at all times.
  2. Communicate Fitness for Work requirements and processes, specific to COVID-19, to their staff and ensure they comply.
  3. Ensure their staff are adhering to self-isolation requirements and are aware that Cenovus has implemented site screening.
  4. Check this page regularly for updates

Employers should regularly review Cenovus’s requirements governing a return to work on a Cenovus worksite as the company’s requirements for this may evolve with the situation.

What Cenovus is doing

Cenovus is taking many precautionary and proactive steps to help protect the health and safety of workers at our operations including:

  • Increased sanitization and cleaning procedures at our on-site buildings and camps and on our air and bus transportation (with a focus on frequently-touched surfaces)
  • Screening individuals travelling to Foster Creek or Christina Lake to help prevent those who are ill or at risk of becoming ill from coming to site (any individual who meets our quarantine requirements will not be allowed to travel to, or enter site)
  • Training and support for our supervisors and employees to assist them in applying our COVID-19 health and safety procedures consistently
  • Reducing and eliminating non-essential travel to our worksites
  • Taking direction and actions recommended by Alberta Health Services and other health authorities
  • Working with industry peers to align on key activities to help keep our worksites safe