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COVID-19 information for suppliers

At Cenovus, the health and safety of our people remains our number one priority. After carefully assessing the current public health situation in the communities where we live and work, Cenovus is adjusting some of our COVID-19 protocols for staff and suppliers working at our offices and operations. Our priority is to ensure everything is done in accordance with our COVID-19 health and safety protocols, as well as any new guidance from government, public health officials and our Health & Safety team.

If you’re currently at one of our worksites, or will be returning to work at one soon, it’s important that you familiarize yourself with our updated COVID-19 health and safety protocols, standards and guidelines.

This page was last updated on November 23, 2021.

COVID-19 updates

Mandatory rapid testing

Effective September 21, routine mandatory rapid asymptomatic COVID-19 testing will be implemented for all suppliers at our sites in Western Canada. This testing measure will be implemented at our Western Canadian field operations (BC, Alberta, Saskatchewan, and Manitoba), excluding specific sites that have a small population.

Regardless of vaccination status, all of our supplier workforce will be required to undergo rapid testing before being granted access to our worksites. Suppliers will be required to test as a condition of site access and then once every 48-96 hours thereafter if they continue to work at site.

A current list of applicable offices and field sites and the locations of testing stations can be found in the Resources section.

Rapid testing for symptomatic workers and close contacts who are not fully vaccinated will continue to be offered at Foster Lake, Christina Lake and Sunrise.

Daily Health Check

All office and field workers (staff and suppliers) are required to review the Cenovus Daily Health Checklist prior to the start of every workday or before entering a Cenovus workplace. You don’t need to print or submit the checklist. You don’t need to complete the checklist if you’re working from home.

If you answer yes to any of the questions on the Cenovus Daily Health Checklist, you must follow our COVID-19 Reporting and Isolation: Guidance for Workers in Western Canada

Resources
Masks and distancing

Our COVID-19 Mask Protocol explains why masks are important, how they help to protect you and others, and how you should maintain your masks in good shape.

Effective September 16:

A mask is required:

  • In all shared and common indoor areas (except situations noted in mask not required section).
  • When meeting with others in indoor spaces, including meeting rooms.
  • On all company-provided air, ground and water transportation to, from, and during work.
  • When carpooling.
  • Working indoors in process/plant buildings and other workers are present.

A mask is not required:

  • At your private cubicle/office or camp room.
  • At a workstation in an open-concept office environment (e.g., control room, bullpen, permit office) with a physical barrier or two metres distancing between workstations.
  • Working by yourself in an indoor location, such as process/plant buildings, site labs, meeting rooms, collaboration spaces.
  • Driving alone.
  • Eating or drinking.
  • Doing physical activities in gyms and recreational facilities unless otherwise dictated by regional public health authorities.
  • Outdoors (mask use to be assessed in field-level hazard assessment if physical distancing cannot be maintained)

Mask type:
Disposable procedural masks must be worn during charter air transportation (including when you’re in an air terminal building) and off-site buses.

You may wear a mask of your choice in other locations provided they meet the requirements outlined in the COVID-19 Mask Protocol.

In addition to the mask protocol, two metre physical distancing must be maintained in indoor spaces whenever feasible.

Field transportation

We’re operating at 100% capacity for flights and offsite coach buses. Onsite buses in oil sands facilities are operating at 50% capacity.

Supplier workers flying with us are responsible for meeting federal, provincial/territorial, and commercial travel restrictions and requirements (e.g., vaccine passports, quarantine and isolation, etc.) and ensuring they arrive at a Cenovus transportation hub on time for their travel to site.

If you are transiting through the Calgary or Edmonton flight hub, you will undergo a health screening questionnaire as mandated by Transport Canada.

Transportation to work (Calgary offices)

For everyone’s safety, Calgary Transit has mandated mask use while using public transit, including ride share vehicles, taxis, motor coaches and shuttles. Calgary Transit is committed to providing clean, well-sanitized vehicles and enforcing good hygiene practices amongst its employees and partner agencies. In order to maintain this service, customers are asked to follow provincial and municipal health measures. To learn more, visit calgarytransit.com.

Workspace use

On September 15, the Alberta Government declared a state of emergency and implemented new health restrictions in response to the growing spread of COVID-19 in the province. As a result, Cenovus re-introduced mandatory work from home for all office workers in Western Canada. CLT approval is required if you need to work in the office during this time.

In Calgary offices, plexiglass remains in place at our workstations and sanitization stations will be available on each floor. We’ll continue to conduct enhanced cleaning in high-touch areas. Hand sanitizer will be provided.

Meeting rooms in field office locations that are open may be used.

Workers are asked to observe two metre distancing and adhere to our mask protocol in common/shared areas including elevators and stairs.

Illness reporting

You must stay home if you’re feeling unwell or showing any cold, flu or don’t pass the Cenovus Daily Health Checklist screening questions. If you’re a close contact of a confirmed COVID-19 case, you may be restricted from site depending on your vaccination status.

Illness reporting and quarantine and isolation requirements will continue as per our COVID-19 Reporting and Isolation: Guidance for Workers in Western Canada.

Isolation and Quarantine

Cenovus will adhere to all isolation and quarantine requirements of regional public health orders. Additionally, Cenovus has further criteria for Cenovus staff and suppliers below. Where there are different criteria between regional public health authorities or Cenovus, workers must follow the more stringent criteria.

If you are scheduled to work at a Cenovus worksite and you meet one or more of the following criteria, report to Cenovus in accordance with COVID-19 Reporting and Isolation: Guidance for Workers in Western Canada:

Workers with COVID-19 symptoms are required to stay home per both Cenovus protocols and as legally required by provincial health authorities.

Workers with a confirmed positive COVID-19 test, either lab-based or a rapid test, are required to stay home, per both Cenovus protocols and as legally required by provincial health authorities.

Workers who are a close contact of a confirmed COVID-19 case should be prepared for the following restrictions:

  • Fully vaccinated with no COVID-19 symptoms
    • You may continue to work but must continue to monitor for symptoms for 14 days following close contact
  • Fully vaccinated with COVID-19 symptoms
    • You must not come to a Cenovus worksite for 10 days following close contact, or longer until symptoms resolve, regardless of test results (if tested)
  • Not vaccinated or partially vaccinated with no COVID-19 symptoms
    • You must not come to a Cenovus worksite for 14 days following close contact and monitor for symptoms, regardless of test results (if tested)
  • Not vaccinated or partially vaccinated with COVID-19 symptoms
    • You must not come to a Cenovus worksite for 10 days following close contact, or longer until symptoms resolve, regardless of test results (if tested)
Vaccine status

Please follow Health Canada guidance regarding precautions to take based on your vaccination status. Cenovus may ask workers for their vaccine status in certain circumstances to determine whether reduced isolation and quarantine requirements apply to them. All personal information will be managed in accordance with Cenovus’s Privacy Policy.

Vaccines are not mandatory to enter our workplaces at this time, but we strongly encourage everyone who is able to get fully vaccinated.

All supplier workers in locations where the mandatory rapid testing program applies will be required to undergo testing to work at our worksites.

Accommodations

Masks and distancing

Masks are required to be worn in our facilities. Mask can be removed during exercise but must be worn in between sets and when travelling to and from equipment. Within the facility, everyone must remain three metres apart at all times.

Two people will be allowed per table in the dining hall.

Recreation facilities

Single sporting events will be permitted in the gymnasiums (i.e. badminton and pickleball, one on one only).

Training is allowed (cardio/yoga room/strength) but mask and distancing requirements must be followed. Benches must not be moved out of their set area and no side-by-side cardio is allowed unless there is a barrier or 3 metres between you.

Soft recreation activities (e.g. pool, darts and ping pong) and gaming (e.g., video games, poker, fuzz ball and board games) will be permitted with masking and physical distancing requirements.

There is a mandatory sign in/out policy. You must do this prior to entering and exiting the recreation facility and yoga rooms.

Theatres and music rooms are open with masking and physical distancing requirements. In our theatres, every second seat will be closed.

Indoor team activities and sports (e.g. basketball games, volleyball and floor hockey) are not allowed.

The social hubs and public seating are open with masking and physical distancing requirements, every second seat will be closed.

The golf simulators in Birch Creek Lodge will now be open for two-person use with masking and physical distancing requirements.

Pandemic cleaning and disinfection procedures

Disinfection of high touch surfaces will be conducted by janitorial services in most locations. Additional disinfection is performed when there has been a confirmed COVID-19 case in a workplace in the preceding 24 hours.

In some locations and for some shared items, workers may be asked to conduct disinfection themselves. Follow the best practice for cleaning potentially contaminated areas and items – including hard surfaces, shared Cenovus vehicles and offices. The best practices are set out in Pandemic Cleaning Procedures (COVID-19).

Masks and distancing

Our COVID-19 Mask Protocol must be followed in locations and situations where masks are required.

When working indoors: A mandatory mask-while-moving policy will be in place in offices and camps. You’re required to wear a mask when you leave your workspace or camp room and when you’re in common areas.

  • In all other locations and scenarios, including in-person meetings and indoor process areas, you’re required to wear a mask if you may not be able to maintain two metres of distance with another person or there’s no barrier in place.
  • Further, if you're in a poorly ventilated process area and others are around, you're encouraged to wear a mask.

When working outdoors: A mask isn’t required but strongly recommended when physical distancing can’t be maintained and there are no barriers in place. A decision to mask will be made based on a hazard assessment where workers must be in close proximity to complete work activities.

When traveling: Masks are still required for charter air travel, buses and carpooling.

  • Disposable procedural masks must be worn during charter air transportation (including when you’re in an air terminal building) and off-site buses.
  • You may wear a mask of your choice in other locations provided they meet the requirements outlined in the COVID-19 Mask Protocol.

If you aren’t fully vaccinated: You’re strongly encouraged, per Health Canada’s guidance, to wear a mask indoors and maintain physical distancing at all times.

Transportation

As per Transport Canada, health screening will continue to be a requirement at our air terminals.

Health assessments and illness reporting

Atlantic region workers will continue to complete the Upstream Analytics daily email.

Illness reporting and quarantine and isolation requirements will continue.

Screening and rapid testing

Rapid testing for symptomatic workers and close contacts will continue.

Vaccine status

Please follow Health Canada guidance regarding precautions to take based on your vaccination status. Cenovus may ask workers for their vaccine status in certain circumstances to determine whether reduced isolation and quarantine requirements apply to them. All personal information will be managed in accordance with Cenovus’s Privacy Policy.

Vaccines are not mandatory to enter our workplaces at this time, but we strongly encourage everyone who is able to get fully vaccinated.

Pandemic cleaning and disinfection procedures

Disinfection of high touch surfaces will be conducted by janitorial services in most locations. Additional disinfection is performed when there has been a confirmed COVID-19 case in a workplace in the preceding 24 hours.

In some locations and for some shared items, workers may be asked to conduct disinfection themselves. Follow the best practice for cleaning potentially contaminated areas and items – including hard surfaces, shared Cenovus vehicles and offices. The best practices are set out in Pandemic Cleaning Procedures (COVID-19).

All Workers in the U.S. will continue to follow their site-specific practices. Please talk to your leader or Health & Safety Advisor for protocol details.

Lima Refinery
Mandatory rapid testing
Effective September 27:
  • Any person working for a contracting company who is non-vaccinated and is coming to the refinery for the first time, must provide proof of a negative COVID-19 test taken within 72 hours of arrival on site to gain access to the plant. If an individual does not have proof of a negative test or full vaccination, the individual must take a COVID-19 test, which will be provided at the Lima Refinery.
  • Any person working for a contracting company who is fully vaccinated against COVID-19 (including all doses and waiting periods) may bring proof of vaccination instead of a negative test result
  • Individuals visiting the Lima Refinery for meetings are excluded from testing for now and are subject to existing COVID-19 safety measures.
Lima Refinery
Contractor Safety Manual
All other COVID-19 safety measures must be followed at all times while at the Lima Refinery. Safety measures are included in the Lima Refinery’s Contractor Safety Manual for reference. The manual is available to contractors upon request from the Lima Refinery Safety Department.

Workers in the Asia Pacific region will continue to follow their site-specific practices. Please talk to your leader or Health & Safety Advisor for protocol details.