, delayed by 20 minutes

COVID-19 information for contractors, suppliers and service providers

Return to work

At Cenovus, the health and safety of our people is our number one priority. We have dedicated teams that have been working throughout the COVID-19 pandemic on proactive measures to prevent the virus from significantly impacting our workers and our business.

We are taking a phased and measured approach to getting people back to our workplaces. Our priority is to ensure everything is done in accordance with the COVID-19 health and safety protocols currently in place, as well as any new guidance from government, public health officials or our Health & Safety team.

If you are currently at one of our worksites, or will be returning to work at one soon, it’s important that you familiarize yourself with our COVID-19 health and safety protocols, standards and guidelines which are available through the Cenovus External Learning Portal. If you don’t currently have a login for the portal, you’ll need to set one up. Please review the information on the portal regularly to stay up to date.

COVID-19 updates

  • Only single-use procedural masks are permitted to be worn when travelling on Cenovus-chartered aircraft, offsite motor coaches and onsite buses. Fabric masks may be worn when workers are not on a Cenovus worksite, using Cenovus-provided transportation, or travelling on Cenovus business.
  • For work at site, a Cenovus-issued or approved single-use procedural face mask is needed when conducting a task where physical distancing cannot be maintained and also during healthcare or cleaning activities related to COVID-19. Contractors and service providers are expected to have their own masks in accordance with our face mask guidance.
  • At all operating locations, single-use procedural masks must be worn when carpooling (e.g. trucks, transport vans) if physical distancing cannot be maintained and physical barriers are not available.
  • Face masks must now be worn when travelling on company-chartered aircraft, offsite motor coaches and onsite buses. Workers may use their own masks for off-site travel; masks will be provided to those who don’t have one.
  • For work at site, a Cenovus-issued or approved disposable face mask is needed when conducting a task where physical distancing cannot be maintained and also during healthcare or cleaning activities related to COVID-19. Contractors and service providers are expected to have their own masks in accordance with our face mask guidance.
  • At all operating locations, masks must be worn when carpooling (e.g. trucks, transport vans) if physical distancing cannot be maintained and physical barriers are not available.

Please review orientation and process documents as you prepare to return to a Cenovus office or worksite.

  • All Cenovus employees, contractors, service providers and visitors travelling to Cenovus’s Calgary and Cold Lake office locations must complete the Cenovus Acknowledgement Form and confirm they understand and will observe all protocols, standards and guidance outlined on the Cenovus COVID-19 and return resource information page.
  • All Cenovus employees, contractors, service providers and visitors travelling to Cenovus’s Foster Creek or Christina Lake locations must complete the COVID-19 Personal Information Form as per AHS Guidelines. You can choose the appropriate form under 'Contact tracing' from the COVID-19 return resources page.
  • The above forms must be submitted to ensure you or your workers are able to continue accessing Cenovus’s workplaces.
  • New site specific Bruderheim and Conventional site and office orientation documents have been added to the return resource documents.

Please review orientation and process documents as you prepare to return to a Cenovus office or worksite.

In order to assist with Public Health follow-up, including contact tracing by AHS, Cenovus must maintain a list all employees, contractors, service providers and visitors  who have been at our camps or worksites.

  • At the request of AHS, Cenovus will be collecting updated contact and employer information for all employees, contractors , service providers and visitors accessing our Bruderheim or FCCL sites.
  • This information is required to assist Cenovus and AHS with a prompt response to minimize impact and spread in the event of a COVID-19 outbreak or investigation.
  • All Cenovus employees, contractors, service providers and visitors travelling to our Bruderheim or FCCL sites must complete the attached COVID-19 Personal Information Form as per AHS Guidelines.
  • Individuals travelling to Bruderheim should provide their completed form to personnel at the gate or email it to the Christina Lake address provided in the form. Those travelling to all other Cenovus sites do not need to complete the form.

Alberta Health Services has added several new health symptoms that require an individual to self-isolate at home and complete its self-assessment to determine if they should be tested. As a result, we’ve updated Cenovus’s active screening questions and isolation requirements. Workers at our operations should continue to self-monitor daily for any health symptom associated with COVID-19, and contact our Health & Wellness team or the on-site Health Centre personnel if they’re exhibiting symptoms while at work or off shift.

Temperature screening and carpooling

It’s strongly recommended that workers avoid carpooling or sharing vehicles when travelling to site to avoid impacts associated with our temperature screening. If there are multiple workers travelling to our operations in a vehicle and one of them has a temperature at or above 37.8 degrees Celsius, all workers in the vehicle will not be permitted on site unless one of the following measures are in place:

  • Workers in the vehicle are following physical distancing of two metres while in the vehicle
  • Workers in the vehicle have had face masks on for the duration of the trip
  • There’s a plexiglass shield or separate cabs between workers in the vehicle

If one of these measures is in place, only workers with an elevated temperature will be denied entry.

New active screening questions when travelling to our operations

To align with the Alberta Government’s requirements for work camps, we’ve added two new active screening questions workers must answer no to before travelling to our operations with field accommodations, including:

  • Are you currently being investigated as a suspected case of COVID-19?
  • Have you tested positive for COVID-19 within the last 10 days?

Our isolation requirements have also been updated to reflect these changes.

Questions

Do you have any of the below symptoms:

  • Fever (37.8 C or higher)
  • Cough
  • Shortness of breath / difficulty breathing
  • Sore throat
  • Runny nose

Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID 19?

Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID 19?

Are you currently being investigated as a suspected case of COVID-19?

Have you tested positive for COVID-19 within the last 10 days?

Are you a Health Care Provider?

Are you a health care provider who has had contact with any confirmed or presumptive cases of COVID 19, and you did not have proper PPE maintained during the time you cared for them?

Are you a health care provider who has been identified by Public Health as close contact requiring self isolation or monitoring for 14 days after a breach in the use of PPE?

If yes

Do not allow entry. Ask staff to:

Workers are reminded that that they should contact Health & Wellness or the on-site health clinics to report any symptoms immediately – even if they are on days off.

Physical distancing

  • To align with governments and health authorities, we’ll use the term physical distancing instead of social distancing going forward. Here’s a short video from Alberta Health Services that explains what physical distancing means and why it’s important.