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COVID-19 information for suppliers

At Cenovus, the health and safety of our people remains our number one priority. After carefully assessing the current public health situation in the communities where we live and work, Cenovus is adjusting some of our COVID-19 protocols for staff and suppliers working at our offices and operations. Our priority is to ensure everything is done in accordance with our COVID-19 health and safety protocols, as well as any new guidance from government, public health officials and our Health & Safety team.

If you’re currently at one of our worksites, or will be returning to work at one soon, it’s important that you familiarize yourself with our updated COVID-19 health and safety protocols, standards and guidelines.

COVID-19 updates

Mandatory rapid testing

Effective September 21, regular mandatory rapid asymptomatic COVID-19 testing will be implemented for all suppliers testing for all suppliers at our sites in Western Canada. This testing measure will be implemented at our Western Canadian field operations (BC, Alberta, Saskatchewan, and Manitoba), excluding specific sites that have a small population.

Regardless of vaccination status, all of our supplier workforce will be required to undergo rapid testing before being granted access to our worksites. Suppliers will be required to test as a condition of site access and then once every 48-96 hours thereafter if they continue to work at site.

Resources
Masks and distancing

Our COVID-19 Mask Protocol explains why masks are important, how they help to protect you and others, and how you should maintain your masks in good shape.

Effective September 16:

A mask is required:

  • In all shared and common indoor areas (except situations noted in mask not required section).
  • When meeting with others in indoor spaces.
  • On all company-provided air, ground and water transportation to, from, and during work.
  • When carpooling.
  • Working indoors in process/plant buildings and other workers are present.

A mask is not required:

  • At your private cubicle/office or camp room.
  • At a workstation in an open-concept office environment (e.g., control room, bullpen, permit office) with a physical barrier or two metres distancing between workstations.
  • Working by yourself in an indoor location, such as process/plant buildings, site labs, meeting rooms, collaboration spaces.
  • Driving alone.
  • Eating or drinking.
  • Doing physical activities in gyms and recreational facilities unless otherwise dictated by regional public health authorities.
  • Outdoors (mask use to be assessed in field-level hazard assessment if physical distancing cannot be maintained)

Mask type:
Disposable procedural masks must be worn during charter air transportation (including when you’re in an air terminal building) and off-site buses.

You may wear a mask of your choice in other locations provided they meet the requirements outlined in the COVID-19 Mask Protocol.

In addition to the mask protocol, physical distancing must be maintained in indoor spaces whenever feasible.

Field transportation

We’ve returned to 100% capacity for flights and offsite coach buses. Onsite buses in oil sands facilities are also operating at 100% capacity.

Transportation to work (Calgary offices)

For everyone’s safety, Calgary Transit has mandated mask use while using public transit, including ride share vehicles, taxis, motor coaches and shuttles. Calgary Transit is committed to providing clean, well- sanitized vehicles and enforcing good hygiene practices amongst its employees and partner agencies. In order to maintain this service, customers are asked to follow provincial and municipal health measures. To learn more, visit calgarytransit.com.

Workspace use

Meeting rooms and amenity spaces in Brookfield Place Calgary and THE BOW will open on September 7. Meeting rooms in field office locations that are open may be used.

In Calgary offices, plexiglass remains in place at our workstations and sanitization stations will be available on each floor. We’ll continue to conduct enhanced cleaning in high-touch areas. Hand sanitizer will be provided.

Health assessments and illness reporting

All office and field workers (staff and suppliers), are required to adhere to our daily health screening requirements and complete a daily COVID-19 health screening prior to the start of every workday.

As per Transport Canada, health screening will continue to be a requirement at our air terminals.

Effective September 7, gate-access screening questionnaires will no longer be required at Foster Creek, Christina Lake, Sunrise and Bruderheim.

You must stay home if you’re feeling unwell or showing any cold, flu or COVID-19 symptoms. If you’re a close contact of a confirmed COVID-19 case, you may be restricted from site.

Illness reporting and quarantine and isolation requirements will continue as per our COVID-19 Reporting and Isolation: Guidance for Workers in Western Canada.

Note: This process doesn’t apply to workers at Foster Creek, Christina Lake, Sunrise or Husky site-based frontline workers in Retail, who’ll continue to use their existing illness reporting processes.

Isolation and Quarantine

Cenovus will adhere to all isolation and quarantine requirements of regional public health orders. Additionally, Cenovus has further criteria for Cenovus staff and suppliers below. Where there are different criteria between regional public health authorities or Cenovus, workers must follow the more stringent criteria.

If you are scheduled to work at a Cenovus worksite and you meet one or more of the following criteria, report to Cenovus in accordance with COVID-19 Reporting and Isolation: Guidance for Workers in Western Canada:

Workers with COVID-19 symptoms are required to stay home per both Cenovus protocols and as legally required by provincial health authorities.

Workers with a confirmed positive COVID-19 test, either lab-based or a rapid test, are required to stay home, per both Cenovus protocols and as legally required by provincial health authorities.

Workers who are a close contact of a confirmed COVID-19 case should be prepared for the following restrictions:

  • Fully vaccinated with no COVID-19 symptoms
    • You may continue to work but must continue to monitor for symptoms for 14 days following close contact
  • Fully vaccinated with COVID-19 symptoms
    • You must not come to a Cenovus worksite for 10 days following close contact, or longer until symptoms resolve, regardless of test results (if tested)
  • Not vaccinated or partially vaccinated with no COVID-19 symptoms
    • o You must not come to a Cenovus worksite for 14 days following close contact and monitor for symptoms, regardless of test results (if tested)
  • Not vaccinated or partially vaccinated with COVID-19 symptoms
    • You must not come to a Cenovus worksite for 10 days following close contact, or longer until symptoms resolve, regardless of test results (if tested)
Vaccine status

Please follow Health Canada guidance regarding precautions to take based on your vaccination status. Cenovus may ask workers for their vaccine status in certain circumstances to determine whether reduced isolation and quarantine requirements apply to them. All personal information will be managed in accordance with Cenovus’s Privacy Policy.

Vaccines are not mandatory to enter our workplaces at this time, but we strongly encourage everyone who is able to get fully vaccinated.

Accommodations

Dining halls
Effective September 7, dining halls have limited seating per table to maintain physical distancing. The following items will continue to be available:

  • Cutlery bins (pre-packaged cutlery will continue to be provided as an option).
  • Tumblers and coffee mugs.
  • Self-serve soup and hot desserts.
  • Napkin holders.
  • Specialty condiments.

Recreation facilities

  • Theatres, music and game facilities are open for use.
  • Gyms are at full capacity.
  • Recreation and gym equipment are physically distanced.

Room occupancy

  • Rooms will remain at single occupancy and weekly in-room cleaning will continue.
Pandemic cleaning and disinfection procedures

Disinfection of high touch surfaces will be conducted by janitorial services in most locations. Additional disinfection is performed when there has been a confirmed COVID-19 case in a workplace in the preceding 24 hours.

In some locations and for some shared items, workers may be asked to conduct disinfection themselves. Follow the best practice for cleaning potentially contaminated areas and items – including hard surfaces, shared Cenovus vehicles and offices. The best practices are set out in Pandemic Cleaning Procedures (COVID-19).

Masks and distancing

On September 7, our COVID-19 Mask Protocol must be followed in locations and situations where masks are required.

When working indoors: A mandatory mask-while-moving policy will be in place in offices and camps. You’re required to wear a mask when you leave your workspace or camp room and when you’re in common areas.

  • In all other locations and scenarios, including in-person meetings and indoor process areas, you’re required to wear a mask if you may not be able to maintain two metres of distance with another person or there’s no barrier in place.
  • Further, if you're in a poorly ventilated process area and others are around, you're encouraged to wear a mask.

When working outdoors: A mask isn’t required but strongly recommended when physical distancing can’t be maintained and there are no barriers in place. A decision to mask will be made based on a hazard assessment where workers must be in close proximity to complete work activities.

When traveling: Masks are still required for charter air travel, buses and carpooling.

  • Disposable procedural masks must be worn during charter air transportation (including when you’re in an air terminal building) and off-site buses.
  • You may wear a mask of your choice in other locations provided they meet the requirements outlined in the COVID-19 Mask Protocol.

If you aren’t fully vaccinated: You’re strongly encouraged, per Health Canada’s guidance, to wear a mask indoors and maintain physical distancing at all times.

Transportation

Flights and offsite coach buses have returned to 100% capacity. Onsite buses will continue to operate at a reduced capacity. Plexiglass barriers remain in all buses, and seats will continue to be assigned and recorded.

Health assessments and illness reporting

All office and field workers (staff and suppliers), are required to complete a daily COVID-19 health screening prior to the start of work every day. Due to jurisdictional requirements, Atlantic region workers will also continue to complete the Upstream Analytics daily email until further notice.

As per Transport Canada, health screening will continue to be a requirement at our air terminals.

Illness reporting and quarantine and isolation requirements will continue.

Screening and rapid testing

Rapid testing for symptomatic workers and close contacts will continue.

Vaccine status

Please follow Health Canada guidance regarding precautions to take based on your vaccination status. Cenovus may ask workers for their vaccine status in certain circumstances to determine whether reduced isolation and quarantine requirements apply to them. All personal information will be managed in accordance with Cenovus’s Privacy Policy.

Vaccines are not mandatory to enter our workplaces at this time, but we strongly encourage everyone who is able to get fully vaccinated.

Pandemic cleaning and disinfection procedures

Disinfection of high touch surfaces will be conducted by janitorial services in most locations. Additional disinfection is performed when there has been a confirmed COVID-19 case in a workplace in the preceding 24 hours.

In some locations and for some shared items, staff may be asked to conduct disinfection themselves. Follow the best practice for cleaning potentially contaminated areas and items – including hard surfaces, shared Cenovus vehicles and offices. The best practices are set out in Pandemic Cleaning Procedures (COVID-19).

Workers in the U.S. will continue to follow their site-specific practices. Please talk to your leader or Health & Safety Advisor for protocol details

Workers in the Asia Pacific region will continue to follow their site-specific practices. Please talk to your leader or Health & Safety Advisor for protocol details.