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COVID-19 information for contractors, suppliers and service providers

April 6, 2020
(This information will be updated as required)

Passenger screening information for travel to site

  • In addition to the Cenovus active screening process, people travelling to site on a Cenovus flight must complete a passenger screening form as per Transport Canada requirements
  • These forms will be provided at check in and must be completed before boarding
  • Passengers should submit completed forms to a designated Customer Service Agent at the YYC and YEG locations, or the flight or cabin crew member boarding them at all other aerodromes
  • The Government of Alberta has declared oil and natural gas operations an essential service, meaning we can continue to operate within designated requirements to protect our staff and the public.
  • This also means many of our suppliers and service providers can continue to sell goods and provide services to us.
  • For more information on essential services, please consult the government’s list of criteria.

Monitoring the free flow of goods and people across our borders:

  • We are monitoring the situation at the U.S.-Canadian border as well as the interprovincial flow of goods and people closely.

Canada/U.S. border and general movement of freight

  • Currently, there are no unusual delays at any of the U.S./Canada commercial border crossing points with respect to the movement of goods; however, normal 14-day self-isolation rules for all arrivals into Canada continue to apply. Exceptions to this include flight crews, truck drivers, rail roaders and mariners.
    • While there is no active screening of drivers, as per usual standards, border agents may decide on entry at their discretion.
    • If a driver is denied entry, carriers may arrange for another unit to pick up the trailer in question and continue transporting the shipment
  • Carriers moving freight on behalf of Cenovus or our vendors should provide updates twice daily regarding location and estimated delivery times.

Inter-provincial borders

  • There are no inter-provincial restrictions or delays with respect to the movement of people or goods at this time.
  • Workers residing outside of Alberta should closely monitor commercial flight schedules and contact their Cenovus supervisors in case of any questions or issues.

Communicating with our suppliers

Cenovus representatives are currently in the process of reaching out to many of our key suppliers with updates about their work with us amid the evolving COVID-19 situation. If you have any questions about this process, please reach out to our Supply Chain Management team.

Like many of our industry peers, Cenovus has put precautionary measures in place to protect the health and safety of our workforce, including self-isolation requirements for employees, contractors, suppliers and service providers working at our operations or any of our workspaces.

Self-Isolation requirements

Staff must answer no to the following screening questions before travelling to or entering our operations:


Have you returned from travel outside of Canada in the past 14 days?

Do you currently have a fever, chills, cough, shortness of breath, sore throat, runny nose or nasal congestion?

Have you had close contact with a person with an acute respiratory illness who has travelled outside of Canada within the last 14 days?

Have you had close contact with a confirmed or probable case of COVID 19, or been advised by Public Health that you’re required to self isolate as a close contact?

Are you a Health Care Provider?

Are you a health care provider who has had contact with any confirmed or presumptive cases of COVID 19, and you did not have proper PPE maintained during the time you cared for them?

Are you a health care provider who has been identified by Public Health as close contact requiring self isolation or monitoring for 14 days after a breach in the use of PPE?

If yes

Staff should:

Self-isolation for our field operations follow our existing communicable disease processes, which are coordinated in consultation with our Health & Safety and Health & Wellness teams. Please refer to the Government of Canada’s direction on how to isolate at home.

Self-Isolation criteria

Cenovus determines our precautionary self-isolation and isolation requirement criteria based on a variety of factors, including:

  • Guidance from provincial, federal and international governments and health authorities (e.g. Alberta Health Services, Center for Disease Control and Prevention, Public Health Agency of Canada)
  • Monitoring communications and updates from credible research-based organizations (i.e. post-secondary research, pandemic preparedness organizations)
  • Advice from our internal and third-party medical practitioners, experts and consultants
  • Communications and alignment with our industry peers on requirements and procedures

These factors are used by our internal working committees to assess risk, identify reasonable precautions and determine locations. The global response to the COVID-19 pandemic is a changing situation, which is why our requirements may need to be adjusted based on the information we know at the time.

For that reason, you should review these requirements often.

Your responsibilities

If any of our self-isolation requirements apply to you, you should:

  • Contact your Cenovus supervisor to inform them you are self-isolating
  • If you’re experiencing illness symptoms (e.g. fever, chills, cough, difficulty breathing):
    • If you answer yes to any questions in the AHS screening tool, you must contact 811 for further advice. If directed by AHS to be tested or self-isolated, employees must advise Cenovus’s Health & Wellness team and you will require monitoring and clearance before you are allowed to return to work.
    • If you answer no to the questions in the AHS screening tool, you should still self-isolate. Employees should remain at home and ensure you’ve engaged our Health & Wellness team and have been cleared to return to work once you’re feeling better.
  • If well and only self-isolating for travel reasons, you should:
  • Self-isolate, meaning staying home and working instead of coming to Cenovus’s field or Calgary locations and advise our Health & Wellness team that you’re doing so. For contractors, services providers and suppliers who are not able to work from home due to their role, you should engage with your employer regarding options available to you.

If you’ve been diagnosed with COVID-19, or have been tested for COVID-19 and are awaiting your results, you should refer to the Government of Canada’s direction on how to isolate at home and contact your supervisor and our Health & Wellness team.

Third-party employer responsibilities

Suppliers and service providers with workers who provide services and/or deliver goods to any Cenovus worksites or office locations are expected to:

  1. Communicate these requirements and processes to their staff and ensure they comply.
  2. Check this page regularly for updates
  3. Take precautionary self-isolation requirements that are equal to or greater to those that we are taking.
  4. Provide verification that you have enacted your pandemic plan. You can comply with this requirement by emailing a copy of your pandemic plan to our Supply Chain Management team.

Where a supplier or service provider worker is experiencing an illness (COVID-19, or other), they should follow the recommendation of licensed medical practitioners prior to returning to work and should observe the requirements of their employer regarding a return to work.

In addition, the worker’s employer should review Cenovus’s requirements regarding return to work on a Cenovus worksite regularly, as Cenovus’s requirements regarding return to work may evolve with the situation. Being cleared for work by your employer may not mean you will be automatically cleared to return to work at a Cenovus site.

What Cenovus is doing

Cenovus is taking many precautionary and proactive steps to help protect the health and safety of workers at our operations including:

  • Increased sanitization and cleaning procedures at our on-site buildings and camps and on our air and bus transportation (with a focus on frequently-touched surfaces)
  • Screening individuals travelling to Foster Creek or Christina Lake to help prevent those who are ill or at risk of becoming ill from coming to site (any individual who meets our quarantine requirements will not be allowed to travel to, or enter site)
  • Training and support for our supervisors and employees to assist them in applying our COVID-19 health and safety procedures consistently
  • Reducing and eliminating non-essential travel to our worksites
  • Taking direction and actions recommended by Alberta Health Services and other health authorities
  • Working with industry peers to align on key activities to help keep our worksites safe

With the evolving COVID-19 situation across Canada, we know our suppliers are wondering what this means for their work with Cenovus. We want to let suppliers know that we are currently assessing this. Due to the fluid nature of the COVID-19 situation, coupled with our previously announced reduction in capital spending, we are evaluating a number of scenarios. Once we have more information, we will be contacting suppliers directly with further updates. We understand the current situation impacts everyone, and we will do our best to communicate updates to our suppliers in as timely a manner as we can.