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COVID-19 information for contractors, suppliers and service providers

Return to work

At Cenovus, the health and safety of our people is our number one priority. We have dedicated teams that have been working throughout the COVID-19 pandemic on proactive measures to prevent the virus from significantly impacting our workers and our business.

We are taking a phased and measured approach to getting people back to our workplaces. Our priority is to ensure everything is done in accordance with the COVID-19 health and safety protocols currently in place, as well as any new guidance from government, public health officials or our Health & Safety team.

If you are currently at one of our worksites, or will be returning to work at one soon, it’s important that you familiarize yourself with our COVID-19 health and safety protocols, standards and guidelines which are available through the Cenovus External Learning Portal. If you don’t currently have a login for the portal, you’ll need to set one up. Please review the information on the portal regularly to stay up to date.

COVID-19 updates

With the growing number of cases of COVID-19 in the province, additional mandatory measures have been added to our mask protocols. Please review the updated mask protocol in the Return to the workplace module on the external portal.

We’re strengthening our mask protocols in response to the rise in COVID-19 cases and guidance from health authorities. Effective immediately, a disposable procedural mask is required at all times when workers are indoors and not at their individual workstation or desk. These changes will apply to employees, contractors, service providers and suppliers working at our office and field locations.

We are taking the precautionary measure of tightening our transportation policies for flights and busing to and from FCCL. While we have maintained 50% reduced capacity on our flights and off-site busing, on-site busing capacity will be reduced to approximately 35% capacity to allow for two-metre physical distancing between passengers.

Additionally, our active screening questions used at FCCL, Bruderheim, and the air terminals have been updated to align with Alberta Health Services.

Please review the updated mask, transportation and active screening guidance in the Return to the workplace module on the external portal.

Our Health & Safety and Learning Solutions teams have streamlined the orientation courses for our field staff and contractors to reduce orientation time and to clarify our requirements. Starting November 5, a new Site Access Safety Orientation will replace all site-specific orientations. Contractors and service providers are asked to complete Energy’s Safety Canada’s Common Safety Orientation (CSO) if they do not have a valid EHS Safety Orientation. This change will simplify the orientation process and reduce the number of required courses.
The new Site Access Safety Orientation will be available on the contractor portal. All existing site-specific orientations will be grandfathered and will remain valid until expiry.

As of March 1st workers who do not have the Energy’s Safety Canada’s (CSO) or a valid EHS Safety Orientation will not be permitted access to our worksites until they do.

To protect the health and safety of our workers as they plan their return to our workplaces or continue to work at our field operations and office locations, starting October 26, 2020, authorized representatives of service provider and supplier companies will be asked to complete and return a company level acknowledgment (one acknowledgment per company). As part of this acknowledgment, service provider companies are expected to ensure their employees understand and will observe all COVID-19-related protocols, standards and guidelines outlined in the Cenovus External Learning Portal Return to the Workplace Learning Module.

Also starting October 26, 2020, we’re discontinuing our temperature screening program for workers entering our Foster Creek, Christina Lake and Bruderheim operations at all site access points and ground transportation terminals. Temperature screening will be conducted at air terminals in Canada, as per Transport Canada’s standards. We will continue with our active screening questions at entry locations across operations. All staff coming into any of our office locations or field operations must follow our daily health screening requirements before reporting to work each day and follow our isolation requirements if they answer yes to any of the screening questions as a critical step in screening and preventing virus transmission. These documents can be found in the Cenovus External Learning Portal in the Return to the Workplace learning module.

We’ve updated documents outlining our expectations to complete a daily health screening to support the health and safety of our workplaces. Please review the “Return to Workplace” learning module in the Cenovus Learning Portal and continue to use Alberta Health Services self-assessment each day before reporting to work.

Based on guidance from Alberta Health Services (AHS), we’ve revised the questions in our Enhanced Active Screening Questionnaire for workers travelling to or entering our oil sands sites and Bruderheim Energy Terminal.

Due to different regulatory requirements, workers working in our office locations or conventional operations will continue to be required to complete AHS’s self-assessment every day before coming to work and the questions in the assessment have not changed.

Here are the changes to our Enhanced Active Screening Questionnaire:

Previous question

New question

2. Have you, or anyone in your household, traveled outside of Canada in the last 14 days?

2. Have you travelled outside of Canada in the last 14 days?

3. Have you, or anyone in your household, been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID-19?

3. Have you had close contact* with a confirmed case of COVID-19 in the last 14 days?

4. Are you currently being investigated as a suspected case of COVID-19?

4. Have you had close contact with a symptomatic** close contact of a confirmed case of COVID-19 in the last 14 days?

* Face-to-face contact within 2 metres. A health care worker in an occupational setting wearing the recommended personal protective equipment is not considered to be a close contact.
** Ill/symptomatic means someone with COVID-19 symptoms on the list above.

The revisions provide clarity for workers on household or personal situations that may impact their ability to access our work sites. For example, if your child is home from school because they’re symptomatic, the new questions would allow you to continue coming to site as long as you’re not symptomatic, you don’t have COVID-19 and you or your child haven’t been in close contact with someone who has the virus. Workers at our oil sands locations who are unsure if they meet the criteria for entry into our sites, should consult with the onsite health clinics or Disability Management to make an informed decision.

  • Effective August 24, all workers at Cenovus locations are expected to follow our updated mask protocols and guidance. Only disposable masks, tested to a recognized standard, (e.g. ASTM International, European Union Harmonized Standards (EN), China GuoBiao Standards (GB)) are permitted at our worksites. At this time, cloth masks are not permitted as a substitute for disposable procedural masks.
  • How to locate the Return to the Workplace learning module within the portal:
    • Once you are logged into the portal, hover over Training, the first option in the menu at the top
    • Click on Browse Registered Courses
    • Scroll to Return to the Workplace Documents and click Self-Register, then click OK
    • Return to the top of the page and click the Home button (house symbol) on the left
    • The Return to the Workplace Documents course will now show under your Assigned Courses. You will need Flash Player for launching the course and reviewing the documents.